Privacy Policy

We do everything we can to keep your private information truly private. When you order something from us, you obviously don't want others to get rid of your information. And you're right!
 

We do ask for information from you so that we can help you as best as possible. You can read below what information we request and what we use it for. You can also see what your rights are, who has access to your data and how long we keep your data.
 

This privacy policy was last modified on May 23, 2018.
 

Knowing more? Read our privacy policy below.
 

Who is responsible for the processing of personal data?
 

Kase Filters b.v. located in Goes, PO Box 301 4460 AS Goes is responsible for the processing of data as described below.
 

When does this privacy policy apply?
 

This privacy policy applies to all personal data that Kase Filters. processed from everyone who has ever been in contact with Kase Filters, such as customers and contacts. Kase Filters includes the following websites:

What are personal data?
 

Personal data is all data that can be traced back to you as an individual. Just think of name, telephone number, address or email address. But data such as your IP address or customer number are also personal data. And other data that is unique to you, such as your order history with Kase Filters.
 

Whose personal data do we process and how do we obtain this data?
 

We process the personal data of everyone who has (had) direct or indirect contact with Kase Filters, such as customers and contact persons of partners.
We receive the data directly from you when you visit our website, create an account and enter certain information or when you contact our customer service.
In some cases we receive your data from others. We may receive your data from partners, but only if you have given those parties permission to provide certain data to us.
 

What data do we process about you, what do we use it for and how long will it be kept?
 

⦁ Data for processing your order
 

If you order something, we need certain information from you to deliver your order and to keep you informed about your order. This information is also required for any returns or repairs. For this purpose we collect your name, e-mail address, delivery address(es), payment details and your telephone number. The data is necessary to execute the agreement that you have concluded with us (or with one of our sales partners). By law we must keep the data related to your order for 7 years.
 

⦁ Data in your account
 

We store the following information in your personal account: your name, (delivery and residential/business) address(es), telephone number, e-mail address, date of birth (if you have provided it) and payment details. We also store your order history, including delivery options. That is why we store the data in your account as long as you are an active customer with us. If you have not logged in with us for 7 years, we will delete all your data. In addition, you can request to have your data deleted from your account at any time.
 

⦁ Information about your contact with customer service
 

You can also contact customer service during store opening hours. You can call, email or send us a message via Facebook. We can help you faster next time by saving your data. We keep the notes about customer contact for as long as you are an active customer with us. When you send us a private message on Facebook, we will keep the messages for a maximum of 6 months, or shorter if you delete the message yourself earlier.
 

⦁ Data for an optimal shopping experience
 

First of all, we ensure that our website or app works properly so that you can shop optimally. To this end, when you visit bol.com, we collect your IP address, information about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device with which you visit us.
 

⦁ Improving the shopping experience based on general information and sales statistics
 

When you view some articles on Kasefilters.nl, you will also see other articles that we recommend. These recommendations are based on the article or category you are currently looking at. These recommendations are not personal: everyone who views that article will see the same recommendations. If you search for a specific camera, everyone will see the same recommended products, such as a memory card or a tripod.
 

⦁ Self-set preferences
 

You can indicate your preferences with us in various places. For example, you may want to be kept informed about something. Even if there is a new release of a camera, for example, you can pre-order it.
 

What do we NOT do with your data?
 

Kase Filters does not sell your data. Kase Filters will not sell your personal information to third parties and will only make it available to third parties involved in processing your order. Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.
 

Data for marketing
 

We regularly have offers, promotions and news that we want to share with you. We are happy to share them by email. If you have an account with us and have placed one or more orders, we will email you suggestions and information about our items and services based on your purchases.
Data for competitions and promotions. If you participate in a promotion or competition, we ask you for information, such as your name, address and/or email address. We need this to carry out the promotion and announce the prize winner(s). We collect this data with your permission. In the terms and conditions of the relevant competition or promotion you can find out exactly what your data is used for and how long we keep it.
 

Data to prevent fraud
 

No one wants security incidents and fraud, including us. That is why we use personal data to investigate, prevent and combat unauthorized access and fraud.
 

With whom is your data shared?
 

⦁ Sales partners
 

When you place an order with one of our sales partners via www.kasefilters.nl, that sales partner will receive your name and delivery address. The sales partners need this information to be able to execute the agreement that you have entered into with them.
 

⦁ Distribution and logistics partners
 

We work with distribution partners to process your order. These parties receive your customer number, order number, name and delivery address to ensure that they can process your package correctly.

We also work with various logistics partners, such as PostNL. Our logistics partners receive your name and delivery address from us. They need this information to deliver your package to the address you chose.
 

⦁ Other third party service providers
 

We also engage other third party service providers to help with various things. Sometimes they also need personal data for this. We only share the data that is necessary for the assignment that the external service provider carries out for us. We do not sell your information to these service providers or other third parties. And we conclude agreements with all external service providers in which we agree what they may do with the data.
 

The types of work that our external service providers perform for us are:
 

1. supporting the provision of our digital services such as hosting, maintenance and support of our websites and applications;
2. supporting our advertising and marketing campaigns;
3. providing financial services, such as payment services
 

⦁ The government
 

Sometimes we have to pass on personal data to the government. This may first occur if certain government institutions need this data to perform their tasks, such as the Tax Authorities. The police or justice department may also need certain information in the event of fraud or abuse. Finally, certain supervisors may gain access to personal data in the context of an investigation.

How do we handle data from our sales partners?
 

We handle data from our sales partners just as carefully as we handle the data of our customers. Therefore, this privacy policy also applies to our sales partners.
 

Where do we store your data?
 

We store your data within the European Economic Area ("EEA"). However, it may happen that certain data we collect is transferred to or stored at a destination outside the EEA, for example because one of our external service providers is based there. When this is the case, we ensure that this is done in a safe and lawful manner.
 

How is your data secured?
 

Kase Filters naturally takes measures to protect your personal data. Both in organizational and technical areas. Through strict access control, we ensure that your personal data is only accessible to employees who need to work with it. Do we give your data to someone else? We then require that the other person handles your data as carefully as we do. If you feel that this is not happening, please let us know via our customer service.
 

How do we handle children's data?
 

Our services are not aimed at children. This means that the use of bol.com by customers under the age of 18 is only permitted with the express permission of a parent or guardian.
 

What rights can you exercise with regard to your data?
 

⦁ Right to information
 

You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in that regard. In this privacy policy we have therefore explained in detail what data we collect from you and how we handle your data.
 

⦁ Right of access
 

You have the right to request access to the data we have available about you at any time. You can request this by contacting our customer service.
 

⦁ Right to correction
 

You have the right to have your personal data corrected if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can always do this directly in your account.
 

⦁ Right to object
 

You have the right to object to the processing of your data if you do not agree with the way we process your personal data. This right applies to the data that we use for (direct) marketing. This way you can change in your account whether you still want to receive our newsletter or not.
 

⦁ Right to data portability
 

You have the right to receive data that you have given to us in the context of the agreement(s) you have concluded with us in a machine-readable format, so that you can store this data in a database of yours or of a third party. other party. This concerns your name, address and place of residence details and order history. You can request this information by sending an email to our customer service.
 

⦁ Right to restriction
 

You have the right to request restriction of the processing of your data. This means that we may keep your data but not use it. This right arises in a number of cases. If you believe this is the case, you can contact us via customer service.
 

⦁ Right to be forgotten/request to delete account
 

You have the right to request us to delete all data we have about you. When you submit a request to delete your account, we will delete data that can be traced back to you, except for the data that we must or may keep by law. We offer you the opportunity to submit a request in your account.
 

⦁ Right to file a complaint
 

You have the right to file a complaint about the way we handle your data. If you have a complaint, we prefer to resolve it with you ourselves. Please contact our customer service for this. Finally, you have the right to contact the Dutch Data Protection Authority with your complaint.
 

To ask?
 

If you have any further questions about how Kase Filters b.v. handles personal data, please feel free to contact our customer service. We are happy to assist you. You can reach our customer service via info@kasefilters.nl or +31(0)853032792.